At nlprodestinations, we are committed to ensuring a positive experience for all users. As a platform that curates listings of Canadian hotels and accommodations, we act as an intermediary and do not process payments or bookings directly. This Refunds Policy outlines our approach to refunds and the role we play in facilitating resolutions between users and service providers.
1. Our Role
nlprodestinations provides information and recommendations about Canadian hotels, resorts, and accommodations. All bookings, payments, and refund policies are managed directly by the third-party service providers, such as hotels, booking platforms, or travel agencies.
As such, nlprodestinations does not issue refunds or process cancellations directly.
2. Refund Requests
If you need to request a refund for a booking, please follow these steps:
- Contact the hotel or booking platform directly where your reservation was made.
- Refer to their terms and conditions for refunds, cancellations, and modifications.
- Provide any necessary booking details, including confirmation numbers or payment receipts.
3. Assistance with Disputes
While we do not process refunds, our team is happy to assist by:
- Providing contact information for the service provider or booking platform.
- Offering guidance on the refund or dispute process.
- Helping you document issues to support your case with the service provider.
To reach our support team, please email us at info@nlprodestinations.com.
4. Non-Refundable Services
Certain bookings or promotions may be marked as non-refundable by the service provider. nlprodestinations has no control over these terms, and we recommend reviewing all policies carefully before making a reservation.
5. Limitation of Liability
nlprodestinations is not responsible for:
- Refunds denied by hotels, booking platforms, or third-party service providers.
- Losses arising from cancellations, no-shows, or service disputes.
- Errors or omissions in the booking process managed by external platforms.
6. Recommendations
To minimize issues, we encourage users to:
- Review the cancellation and refund policies of service providers before booking.
- Confirm all details of your reservation, including dates, terms, and fees.
- Contact providers promptly in case of any issues with your booking.
7. Changes to This Policy
We may update this Refunds Policy to reflect changes in our practices or services. Updates will be posted on this page with a revised effective date. Continued use of the Site after updates constitutes acceptance of the revised policy.
8. Contact Us
If you have questions about our Refunds Policy or need
assistance with a dispute, please contact us:
Email: info@nlprodestinations.com